Privacy Policy
NHughes Media
Last updated: 11 November 2026
At NHughes Media, we value your trust and respect your privacy. Whether you're enquiring about our services, working with us or simply browsing our website, we want you to understand how your information is collected, used and protected.
1. Information We Collect
Depending on how you interact with NHughes Media, we may collect:
Your name, email address and phone number
Your business name, industry and location
Information about your business goals, marketing needs and content requirements
Details about weddings, events, photography or video enquiries
Information you provide through our website, Meta advertising forms, social media, email or direct messages
Billing and transaction information relating to services provided
Photographs, video, audio and other content captured as part of our services
Website usage information collected through cookies, analytics and advertising tools, where enabled
We only seek information reasonably necessary for our business activities and the services you're interested in.
2. How We Collect Information
We may collect personal information when you:
Complete a contact or enquiry form
Submit a Facebook or Instagram lead form
Contact us through email, phone, social media or messaging
Request a quote or book our services
Participate in photography, filming or content production
Visit our website or interact with our advertising
Some information may also be provided by third-party booking platforms, referrals or advertising services.
Providing your information is generally voluntary. However, without certain contact details or project information, we may be unable to respond to your enquiry or provide our services.
3. How We Use Your Information
We use information to:
Respond to enquiries and arrange consultations
Understand your needs and recommend suitable services
Prepare quotes, proposals and bookings
Deliver photography, video, content creation and marketing services
Communicate about projects, appointments and deliverables
Process payments and maintain business records
Understand website performance and improve our services
Measure advertising effectiveness and improve marketing campaigns
Send relevant business updates or marketing communications where permitted by law
If you complete one of our lead forms, we use your details to understand your goals and contact you about arranging a conversation.
You can request that we stop sending promotional communications at any time.
4. How We Store and Protect Information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.
Information may be stored using reputable business software, cloud storage, website services, email systems and customer management platforms.
Access to personal information is limited to those who reasonably need it to provide or support our services.
We retain information for as long as reasonably necessary for its intended purpose, business operations or applicable legal and recordkeeping obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
No method of electronic storage or transmission is completely risk-free.
5. Sharing Information With Third Parties
We may share relevant information with trusted service providers who assist with our operations, including:
Website hosting and online enquiry services
Social media and advertising platforms, including Meta and Google
Cloud storage and file delivery platforms
Payment processing and accounting services
Communication and customer management software
Photographers, videographers, editors and other contractors assisting with agreed projects
We share information only where reasonably necessary to provide services, manage our business, comply with legal obligations or where otherwise authorised.
We do not sell or rent personal contact information to third parties.
6. Overseas Data Processing
Some third-party platforms and service providers may store, access or process personal information outside Australia.
This may include the United States and other countries where those providers or their subcontractors operate.
The countries involved may vary depending on the services used.
We take reasonable steps to consider the privacy and security practices of the service providers we engage.
7. Cookies, Analytics and Advertising
Our website and advertising platforms may use cookies, tracking pixels and similar technologies to:
Understand website traffic and visitor activity
Measure advertising performance
Improve website functionality and user experience
Understand how people interact with our content
Support relevant advertising and marketing activities
These technologies may involve services provided by companies such as Google and Meta.
You can manage cookies through your browser settings and adjust advertising preferences through the relevant platforms.
Disabling certain technologies may affect some website functionality.
8. Photography, Video and Creative Content
As part of our services, NHughes Media may capture photographs, video recordings, audio and other creative material.
These materials are used to deliver agreed services and may be stored or shared through private galleries, cloud storage or client delivery platforms.
Any use of identifiable client content for our own portfolio, website, advertising or social media is subject to applicable agreements, permissions and consent arrangements.
If you have concerns about how an identifiable image or recording is being used, please contact us.
9. Accessing, Correcting or Deleting Your Information
You can contact NHughes Media to:
Request access to personal information we hold about you
Ask us to correct inaccurate or outdated information
Request deletion of information where appropriate
Withdraw consent for optional uses of your information
Ask us to stop sending direct marketing communications
We will review requests and respond within a reasonable timeframe.
Some information may need to be retained to comply with legal obligations or legitimate business recordkeeping requirements.
10. Privacy Questions and Complaints
If you have a concern about how NHughes Media has handled your personal information, please contact us using the details below.
We will review your concern, investigate where appropriate and aim to respond within 30 days.
If your concern remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
11. Contact NHughes Media
For privacy enquiries, requests or complaints, please contact:
NHughes Media
Melbourne, Victoria, Australia
Email: nhughes_media@outlook.com
Phone: 0403 583 819
Website: https://www.nhughes.media
12. Changes to This Policy
We may update this Privacy Policy as our services, business practices, technology or legal obligations change.
Any updates will be published on this page with a revised date.
We encourage visitors to review this policy periodically.